United Airlines & Dave Carroll
United Air Lines, Inc., is an American airline, one of the world's largest airlines with 86,852 employees and operating the second-largest fleet with 702 aircraft. David Francis Dave Carroll (born 20 September 1966 in Paisley, Scotland) is a former footballer who spent 14 seasons at Wycombe Wanderers./5
A musician named Dave Carroll recently (actually 2009) had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a Music Video for YouTube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal." So he posted three retaliatory videos on youtube. The videos have since received over 13 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the videos. Naturally his response was: "Good luck with that one, pal." Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the videos that have led to a sharp increase in orders. Here's the video
Why Canadian musician Dave Carroll founded after tiff w/ United Airlines by
Why Canadan musician Dave Carroll founded after a tiff with United Airlines by
United Breaks Guitars is a protest song by Canadian musician Dave Carroll and his band, Sons of Maxwell. It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008, and the subsequent reaction from the airline. The song became an immediate YouTube and ...
Canadian singer-songwriter Dave Carroll turned a customer-service debacle into YouTube celebrity with his anti–United Airlines crusade. In two Music Videos, Carroll calls out United for manhandling his $3,500 guitar at Chicago’s O’Hare airport and not offering compensation or repair. Anyone with a bad airline experience can relate, as the video’s more than 7 million views show. Eventually United offered Carroll compensation, but Carroll, who recently started a forum for users to share customer experiences, claims his new guitar just doesn’t sound the same .
Dave Carroll -Friday, September 7th. Dave’s incredible talent was introduced to millions when his 2009 YouTube Music Video ‘United Breaks Guitars’ became a worldwide sensation. The song chronicled his experience in the Customer Service process with United Airlines. His creative use of social media to share that message has reached over 150 million people. United Breaks Guitars was named one of the five most important videos in Google’s History. -cool! and he puts on a great show to boot!
Dave Carroll never intended to become a consumer advocate. The singer/songwriter found himself thrust into the role three years ago, when United Airlines broke his guitar and wouldn't pay for the damage. Carroll famously struck back with a Music Video,
Gary Rothfeld Customer rants go viral, get results: Remember the time United Airlines broke a guitar? Dave Carroll... Gary Rothfeld News
This will forever be an example .. MT Dave Carroll & United Airlines show power of SM in
Dave Carroll and United show power of in Customer Service - :
Dave Carroll's guitar was broken after a flight on United Airlines. When he couldn't get satisfaction from the company, he took his troubles to Youtube. The video is credited with sparking a change in the way big companies respond to complaining customers.
It's an interesting story. One day, Dave Carroll was taking a flight with his band-mates on United Airlines. When he landed at his destination, he noticed that United staff were throwing his $3,500 Taylor guitar around, and ultimately, damaging it pretty badly. When United did nothing to hel...
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