First Thoughts

British Airways

British Airways (BA) is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport.

Qatar Airways Cape Town


Oh, you'll have to let us know how it went, Oliver. ^SR
We're so sorry for the inconvenience this has caused your husband, Jo. ^Jane
My flight was meant to take off at 6:30 the capt was delayed & b'ded at 6:31 The catering is being delivered at 6:39. 🙄
Hi there, you can find information on travelling with electrical items through this link ^Ryan
Would they be so eager if you weren't a well known tv journalist ?
one call alone cost me £17. You've just doubled the cost of my flights. Never flying with you again.
Unite union says British Airways mixed fleet cabin crew will strike for a further two weeks from 16 August in a long-runn…
Absolutely disgusting communication today at Ibiza airport regarding cancelled flight BA8464 to LCY. Staff knew nothing!
Where can I send the asked details? I have send them three times already.
How to confuse passengers? Board then on a flight to London from Barcelona on a plane. Seats…
Hi Richard, as long as you've got a case reference number, a member of Custom Relations team will be in touch with you. ^Ryan
I'm sure they'll be tripping over themselves to help, Kay. You'll be well looked after, enjoy! ^SR
Let's hope so. It's BA0176 from JFK at 19:30. Hopefully it'll remind me why I fly with you weekly.
Just not happy with the level of service afforded to me as a silver cardholder. Priority queue at…
thanks BA - awful customer service and leaving customers on hold to your premium number helpline has resulted in £80 bill
when will you get around to a complaint response sent 14th June ? Ref 16719 - I have heard nothing!!
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...The flight it to/from Gibraltar.Every other airline accepts decanted -into travel bottles (a…
Not checking bags (hence asking) a) samples b) clear travel bottles with the ml on them c) anythin…
waiting for delayed 1725 from Porto to Gatwick and are going to miss our connection 2120 to GLA. What can we do?
I got her an executive membership 18 months old and a B.A executive member only the best for my wee girl!!! 👸🏼👸🏼
We're very sorry to hear your flight has been cancelled, Brad. Have our team at the airport rebooked you? ^Jane
Please DM your Customer Relations reference, full name, home and email address. We'll check for any up…
I was pre approved but at the gate said Muffin cannot fly to London with me. If Muffin can't go, I can't…
DISGUSTING!! Wanted to use the airbag and this is what I find 🤢
British Airways cabin crew will go on strike for a further two weeks this month - including the Bank Holiday weeken…
Apologies for the delays, Torsti. Can you DM more details? Please include your booking ref, full na…
I can't do my online check-in and im flying tomorrow to LHR. I introduced the correct data, any issues not working?
We're sorry you weren't able to travel in the cabin you had booked, Alex. I'm afraid you won't receiv…
2 clarify a) clear plastic bottles 1 buys to decant into, specifically 4 travel- run the risk of N…
Customer service and are no match. Whose idea was it to merge two Heathrow-Ams flights and make a total mess of check-in :(
Please also confirm the make/brand of the bag. We'll check for any updates for you. ^Steph 2/2
If you could DM the baggage reference, your full name and address we could take a look. ^SR
You never just email folk or pick up the phone? 😂😂😂xx
We're very sorry to hear this. We do hope you have a more pleasant flight today. ^Jane
I'm afraid we can't give an exact timeframe, Ankita. Please DM your WorldTracer ref, full name, deliver…
Absolutely thrilled that has organised for one of my heroes to walk me to the plane tomorrow. Mos…
Something else to factor into those travel plans!
Full marks to the crew on BA605 from PISA this pm. 4 hour delay due to computer issues but the cabin crew were awesome!
Quick question . I noticed on my flight to Orlando my Infant doesn't get a meal onboard?? Can I order a meal for her?. 🇬🇧✈️
. my pup is a certified service dog with ALL her vaccinations. to be turned down at the gate is ridiculo…
NEWS British Airways Dreamliner grounded for 7 days after being struck by lighting outbound Heathrow
course British Airways would be striking on the dates I'm flying, lazy *** get back to work
No response from you on a complaint from February 11 2017.Delayed 24 hours
We've got departures all day but you'll only be able to go through security from two hours before your flight time. ^SR
If you're with us an hour before your flight that should give you plenty time. Happy travels!
No one better to look after me than these guys on a long hall flight. Another on time flight, great food & hospitality
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After stranding us in an airport for 11 hours, has now gone 50 days without even a response to our claim.
well done BA, my last 3 out of 4 flights between LHR and GVA delayed for whatever reason.
will flights from Nairobi to London next week be unaffected by the elections?
I have called 4 times today and been cut off every time re a schedule change to our flight from OAK. Pls can you help.
Hi Emma, if you've accepted a rebooking option to fly into Heathrow, we wouldn't cover the cost of your t…
We're sorry about this, Saul. Can you DM us your case reference, full name and email? We'll have a l…
July results IAG shows effect strike but -4,4% is surprising
Hello, are security queues longer than usual in Aug? DYK how early someone should arrive for a 09.25 to NCE?
Thanks for letting us know, Steve. We'll certainly pass your feedback on. ^Steph
That doesn't sound good, William. Can you tell us a little more about what happened? We're sorry f…
Asking for a good deal on a holiday is now a sign of being affluent?I though…
We'll inform you if your flight is affected by the industrial action. We look forward to welcoming you on board! ^Ryan 2/2
Or can you at least reply to the DM I sent you over 3 hours ago?
Your implication is that only I'm experiencing this? Your app must hold a grudge! I've tried multi…
Hi Gerard, we'll have contingency plans in place to give us the best possible chance of getting all of our…
BA plane left with '42 to 46 holes' after lightning strike – but completes n...
Here is another clarification on how a great British corporation works in the shadows
Google now says BA451 delayed >2.5hrs. Board at Palma says Delayed but not much else. We won't tak…
when can I expect a response please?
hello! I'm flying from Denpasar to London Heathrow with Malaysia Airlines, then to Geneva with British Airways
British Airways says it has fixed check-in glitch that caused delays Adiblesmarket - Free Classified Ads
VIVA LAS VEGAS!. 7 nights and flights from Glasgow with British Airways. . 4* Luxor Hotel and Casino from...
what's going on with your flight It's been stuck in Denver for 2 hrs now without explanation ...?
Help us with our Chilean compatriot ! please 🇨🇱 help friend
Too bad your neighbors keep kvetchin…
British Airways i360 celebrates its 1 year anniversary! See what's planned for August 4th at
It's nearly 2 hours that the flight has not moved and we're on the plane, no AC,No Air is *** as always!
PS British Airways' in-flight movie library has more classic films than Netflix, FYI
.Speedbird Airbus A380 arrival from London Heathrow this evening https:…
Thank you for my upgrade. Cannot tell you how grateful I am.
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What happened ?happened to 2of us who just spent 1hour trying to book
I've grown up watching this plane fly pass my house for the last 30 years, I never get bored of this view 😍
Nice little flight NCL-LHR on Happy girls; hope the fuel log details were submitted accurately. Very…
Was a shared code Iberia/ BA. Guy sitting next to me decided it was ok for his elbows and knees…
issue with booking-currently in Costa Rica and need to get to London ASAP. Please DM a contact number available now. Thanks
Hi, I'm flying bus class from HK to LDN 2nite. I TSA locked my suitcase but don't know combo, will someone help at airport?
Hi David. Please DM us your booking reference, telephone number and Executve Club membership number. We…
Also I'm trying to book an upgrade but when make my payment keep getting this error screen. What'…
Why, when I book and pay for seats in row 7 8+months ago do I find doing check in you've moved us backto row 19.
Still waiting to hear on my May 27th travel claim. It has been 7 weeks. Help!
British Airways have helped with their Future Pilot Programme offering opportunity to budding pilots who…
did not get single answer. BA in Moscow Domodedovo closed, call line permanently busy, how can we reboo…
email address and contact number. Thanks. ^Natalie 2/2
We're concerned to hear this, Ozlem. Can you please DM us with more information including your booking reference, full name, 1/2
This is lovely, Shellie. Thanks for passing this on. We'll make sure this is fed back to the airport. ^Natalie
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Hi, we can see if we can help. Please DM us your booking reference, full name, email address and cont…
63 days days after you cancel my flight and I am STILL having to fight and chase you for my money back ...& no response
British airways back Brexit & slam scaremongering, if you notice it is EU companies e.g. Ryanair who are worried https…
fed back to our Customer Experience team. ^Natalie 2/2
We're sorry you're disappointed with our World Traveller Plus cabin, David. We value your insight and w…
British Airways' IT meltdown over May bank holiday cost the airline around £58m
"British Airways: a brilliant example of how cost-cutting increases costs" on
British Airways Boeing 747 cloudbursting on final approach to London Heathrow Intl. Airport
British Airways owner slaps down Brexit alarmists as profits take off
British Airways has the best safety video!
Time to say goodbye with a stunning departure.
British Airways found a way to keep their passengers entertained, aware, and hopefully more safe
Remember when cancelled my jfk flight + sent my bag to London Anyway then…
Here's condition of plane at my seat. Old, dirty. Is this value for money for a £1000 premium Eco…
The best way to spend 48 hours in via 📷
I travld on flight BA143 Heathrow to New Delhi on July 28. Have NOT received luggage. Here's tag# BA501690 &…
Off to Hong Kong with flying Bruce G-XLEE as BA31. 11h12m and cameras charged! http…
.next time book with virgin or British airways!!!
TCS is outsourcing partner for British Airways. Somebody's gonna get fired today. .
Gordon Ramsay drops F-bomb in British Airways' new safety video via
Chabuddy G directs a hilarious safety video for British Airways full of familiar faces
AIRLINE NEWS: ‘Game of Thrones,’ ‘X-Files’ stars in very British Airways video – CNET
20 years ago started flying in colors. Two decades later, they still fly aircraft, now with…
Checked in online + tho booking has checked luggage it’s saying “no checked baggage allowance for flight”. Can you assist?
I have several times. Avios reflects BA - promises much, delivers little. Such a shame, I can remember when…
Flying from JFK to HTR to IST today but my JFK flight has been delayed 2 hrs, so I land right when I my connection leaves..
Seems to be the general experience for Avios point users
if travelling from UK to India direct flight can we carry the below product in Checkin baggage ?
The newest safety video is informative and hilarious 🤣👍🤣👍.
I fell for BA card scam...now I have 240k points that I can't book anything but economy…
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why can I not check in for ba208 in the app. Have done so for AA1354 but not the BA leg of our booking
. As much as we know that airline safety videos are important, plenty of us zone out the minute t……
We try to answer everyone, John. Is there anything we can help with? ^Lolly
American Express to offer 40% bonus on British Airways Avios points transfers
We're unable to offer anything else, Aaron. This is in case we get clearance to depart. We hope thi…
avios mileage points can never be used for long haul flts or upgrades.They say you need to book 355 days i…
Good luck trying to find seats available that you actually want to sit in or flying…
Feel free to DM us if you require any further help, Tom. ^Lolly
I will be pursuing this cause you caused hardship not just 2 me but also 2 my parents who had 2 de…
Can you drop your price by one thousand Canadian dollars?...
📷 qilliananderson: British Airways safety video - director’s cut.
I liked a video British Airways safety video - director's cut
Stars show off safety in new British Airways video
: lost our bag .cannot loose all the memories the bags have . How can the bag dissappear from airport ? Take responsible
Beginning our long journey home from YVR to via on my very first A380-841, G-XLEB.…
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.and I are Cairo bound via thanks for getting us there http…
TravelPulse: .British_Airways teamed-up with comicrelief to create their new safety video feat…
Finalised bite count is 15. I think you need to wash your blankets on a hotter cycle, I want to scratch my own legs off
and stars among those willing to be mocked in this very British video
This new British Airways safety video is so British, it even has Mr. Bean
And in stark contrast to the outbound, 116 is 2h late but not even a drink...
: take responsibility ,how can two bags be found but not third one ? Wat kind of airlines does not hold responsible ?
: bag lost : no reaponse yet after three days !my son got a antique pen 1920 from old man in Barcelona .lost , he is sad !
Sadly not. Hv called several times in last 10 days and been told different things. Apparently seat…
.you have delayed my luggage for almost a week and your bag services refuse to help. Please someone contact me!!
. Lost our bag on July 14 no news yet . We got two out three bags , how is it possible? Take responsibility !
This will be my return flight to SIN come january 3rd year back to reality after 5…
I've never been to a casting quite like this!? 😯 x Thandie
Stars including and more demonstrate airline safety in hilarious video…
Gillian Anderson in the British Airways safety video, watch here.
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abit upset. Tried to cancel a hotel 60 days out and pay difference for different hotel. They said No.
I don't enjoy airline safety videos much, except this: British Airways safety video - director's cut
'Game of Thrones,' 'X-Files' stars in very British Airways video - CNET
Goal one day is to become a first officer for British Airways, Emirates or Etihad airways.
British Airways: Triple Avios and up to 30% off for stays of 2+ nights at participating Fairmont Hotels Worldwide
Travelling on British Airways soon? Make sure you check out Le Visiteur's Travelogue mix series for some super smoo…
You love ❤️ it really, consider it a challenge
Their narrowbodies were sitting still at DOH, might as well get'em airborne!
Make sure to wish us a happy birthday when you fly over/past! 🇨🇦
A A380 taxiing at for an evening departure. © Chung Kwok
How frustrating! I'm sorry you were inconvenienced. I hope this didn't affect you too badly. ^Hel
Thanks Jontie, we'll let our IT team have a report so that they can work on restoring service quickly. ^Hel
got kicked off of our flight for no reason. Could you follow so I can DM and discuss?
Not at all, Joseph. We're rather busy. I'm sorry to hear the lavatory wasn't up to standard. I hope our loun…
British Airways accused of seeking to ‘punish’ workers on ‘poverty pay’
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No I won't DM I was scheduled to leave Gatwick on the 29th @ 2.40 pm instead I had to spend money go Heath…
Looong hours working. That reminds me of my days in anesthesiology residency...
Several British banks have stopped trading Qatari riyals & Qatar Airways helps BA during employees Strike (Conflict don't you think?).
well done. Security was free flowing but a bit of a car crash with check in.
You're not chalk and cheese, you're pot and kettle. This is a match made in heaven.…
Qatar Airways A320 for is landing at while A320 is just taking off from Doha.
And my advice to you is not to mess with Harish Salve. He brought Pakistan to its knees so you guys will be…
Have a safe and smooth flight Captain. How much rest y…
Flew to Rome via Amsterdam with and enjoyed complimentary drinks and tasty sandwiches - unlike lost-the-plot
British princes William and Harry re-dedicate grave of mother Princess Diana - pri...
The strike lasted 2 weeks, with British Airways aircraft and staff emergency
I appreciate you want an on time departure but take my bag unnecessarily & that's the last BA flig…
The curve on the wing never ceases to amaze me! And it's so long I couldn't get it all in the picture!
Okay you win for reasons to be up early!
Qatar Airways planes and crew to scab for British Airways during upcoming strike
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hello, I have sent two emails regarding our flights cancellation in May and I haven't heard anything yet
British Airways faces strike as summer travel season begins
LATEST: British Airways will offer all passengers complimentary food & drink on flights operated by Airways…
UPDATE: British Airways will use 2-class cabin configuration on Airways operated flights. 3 rows of Business + 21 row…
UK approves British Airways use of Qatar planes
hi can you please advise if flights to LHR / FCO on 3/7 and returning FCO/LHR 6/7 will be affected by the strike ?
You don't like early morning drives too much I guess.
I can't check in online? The message is telling me to go to the desk to check in?
Airways strike: Airline cancels dozens of flights before cabin ... - The Independent. The…
So an early rise this morning to drive the 117 from to The plan is L…
SCOOP: Here's the first A320 en route now from to where it'll fly for from s…
Singapore eithiad Qatar emirates klm British airways don't it's a money grab
British Airways confirms new director of customer experience
To be a flight attendant you need to have these measurements
I'm sorry for the extended delay to your flight, Kate. I hope it wasn't too inconvenient. ^Hel
Let British Airways chauffer you to your next destination. Check out all of their destinations online.…
British Airways will will use nine Qatar Airways planes and staff during a 16-day cabin crew strike ht…
Thanks How to chase them apart from emailing them with my case refe…
Sorry for the delayed response, Yu. Your flight is operating as normal. Have a good flight! ^Hel
NEWS Nine Qatar Airways A320 land today at Heathrow to fly for British Airways during cabin crew strike…
The irony of Dudu Myeni on a British Airways flight to Cape Town this morning while running SAA into the ground can't b…
hi,I am flying kalamata to LHR on 1/7/17. Is everything on
Please feel free to listen to the call. He told me precisely that 12 seats had been booked in that…
Not happy with the email response. Fly frequently and all I get back is a nod.Ref:16659705
I still haven't heard anything from you, and still nothing is solved.
Hi, thanks for sharing Captain Dave! We hope you and The Princess have a fantastic flight! ^L
Hi Cody - Claim was submitted on 4th June - I was advised 14 working days for response...?
not sure I understand what do you mean ? You phoned me once I phoned you 20 times the night you left me sleep in the bench!
. I have been trying to activate my account for about two weeks. All inquires return to this page…
Is it because economy class you don't escalate my problem? It's dayalready in Saudi and it's holidays
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Hi Bradley, try to give lost and found a call (0)20 3761 1800
updated using your WorldTracer reference on the following link 3/3 ^L
for any essential items you've had to purchase due to the delay and we can reimburse you upon your return. You can also keep
Hi Flor, please be assured our Baggage team is working hard to have you reunited with your belonging…
Berenberg analysts estimate loyalty programs account for more than 25% of operating profit at U.S. airlines
Taking The Princess G-XLEA to Washington this morning as BA217. Thanks to for my pin. Looks goo…
Hi! I'm flying tomorrow to Dublin with my wife. Can I bring golf clubs as my one bag in the hold? 🏌️
Norwegian Airlines are launching low-cost flights to Argentina :
upgrading your cabin of travel then please contact your travel agent directly who will be able to assist you further. 2/2 ^L
Hi Mohamed, we understand your reasons for asking but we're unable to offer a free upgrade. If you wish to know the price of
Somebody looks dreadful in this 1st word problem. And it isn't Disney or
List of airlines to not fly: united, delta and British airways
only 30 mins from Glasgow airport, but case has still not been delivered. Courier has had it since 9pm 26th. Not happy!!!
Flight to booked! Let's discover the Pearl of the Orient with in September ❤️
A hyperlapse of a taking off into the sunset from
Collectible Lifelike Baby Dolls, Porcelain Dolls a
Yes, I've registered as a lost item, now waiting. Do I just need to wait? I know…
Some functions are just defaulting to a blank screen. Unable to check in or choose seats. Contac…
The planned strike by starts this coming Saturday. Still no word on contingency plans 😳
Qatar Airways to lease aircraft, crew to British Airways (Mirror)
Here is my case # 16549642 which I haven't received any response since 2-3 weeks ago. Even my foll…
Also for et al, British Airways also plays the Traveler's Prayer on Umrah flights
I think BA have a lot of work to do to get back their ailing reputation b…
great flight last night on BA0793 from Gothenburg! I moan when your rubbish so thought I should also say when happy ! Xx
Time to RE-TRAIN staff on proper protocol for guiding Guide Dogs to prevent this from happening again?!?
About to depart on and realise I've not taken free water from the lounge. I wonder when BA will start giving free water.
- how long does it take for compensation to come through. Two weeks and no contact.
Tried in two different devices plus in incognito mode, still same problem. The wrapper page itself…
The 16-day strike planned by British Airways' cabin crew from Saturday, July 1, to Sunday, 16, has been confirmed and will go ahead,😬
just come off Club World MCO to LGW, connection to EDI in 5 hrs in Euro Traveller on same ticket. Denied lounge in LGW.Why?
Hi there, can I please check the process for lost property (item left on a plane on Sunday night) Thanks
British airways flight delayed on 27th May, claimed compensation and received a ref 1st June. nothing since. poor service. can do better
i haven't received email confirmation of my booking of 2 reserved seats-what should I do?
The only thing good about British Airways these days is the uniform.
The choir is jetting off to Vienna this morning commencing the first leg of our 2017 Summer Tour with…
Still nothing - 24 hours! Any chance customers can be taken seriously?
But it doesn't tell me if I can take bike box and a bag Free if they are less than 23kg in total.
Hi, looking at May 26th 2018 LHR to Dubai. Just looked online so far.
Yr wife's really going4PC crown huh? How does she cope w the festival of heterosexism that is marriage??
It's done, waiting for an answer. Thanx
hi. I was on BA2780 to funchal on Sunday 25th June. Got in over 4 hours late. Can I claim on eu261?
check in for your flight. We'll do all we can to help. It can work if you clear your browsing history…
Hi Calum, we're not aware of any problems at the moment. Please let us know if you are receiving a spe…
Typical Get everyone boarded for an on time departure. Then announce an air traffic restriction of 40 mins. And no aircon!
Hi, please let us know what kind of support you had in mind? We'll certainly do our best to help make y…
Miriam Gonzalez Durantez criticises British Airways for calling girls 'little princesses'
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Expert reveals how you can get yourself the cheapest flights
using another device/browser. If the problem persists then let us know and we'll be back in touch…
Hi Ziggy, please accept our apologies for the issues you've experienced. It can help to clear your…
no update on my missing bags for dayThey ruined my vacation.
we'll pass on your comments to our Customer Experience team for improvements to be made where possible. 2/2 ^L
Hi Geoff, please accept our apologies for the delay you experienced boarding the aircraft. Let us know what flight you were and
Qatar Airways should stay away from a plan to let British Airways use its aircraft
Missing the point completely. I would expect Air Algerie to ban pork, but not British Airways.
Nice packaged answer. Totally doesn't address the issue of poor customer service right now.
I am a serving member of the RAF and am currently stuck in QATAR airport can someone arrange the use o…
Please don't fly til Asasange is free/compensated. Join and stand up for TRUTH! Ecuador stands wi…
And now from NYC to London with the fine folk See you in the morning, England!
I'm beyond upset. Telling me my bag is on the flight. At the airport. It's not. Everyone's else's was. Help me out here.
Horrible customer service in process. Why do we fly BA? Why bother with Gold? It's Virgin for us.
Gold member here feeling ripped off. On phone with Akeel from 'Gold Club' line, refusing to transfer me to manager. Why BA?
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This is disappointing to hear, Patrick but we do understand how you're feeling. ^Danielle
is your strike going to affect my lax-lhr flight on 1st July?
I have a double barrelled name but it looks like the space has been removed causing one name will this be an issue?
Someone please tell me how you can board a plane and never show up on a passenger manifest?
BA catching up with the rest and finally rolling out wifi...! Hopi…
Can you confirm that you will get your customers to their destinations at the booked times?
Comment: BA in reputational tailspin. Read more: $BAY
Aaaargh trying to checkin to my LDN - EDI flight and the app keeps telling me no 😬😬 why u do this British airways
Exactly how it should be done. Such a shame our 'national carrier' hasn't followed this business m…
Despite criticism, have already paid out after IT failure - and got my bag to ORD yesterday despite baggage problems. ✅✅
Dealing with today.. if you notice, the really sad face has been broken off. For the 1st time, eve…
We will make sure all our customer’s fly to their planned destinations. We’ll do our best to look after…
Unite says British Airways cabin crew are to stage a two-week strike from July 1 in a long-running dispute over pay and t…
Millions lost after British Airways suffers IT failure
Dear - please could you confirm that you are still happy to stock The Sun to your paying customers…
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Hi Drew, I've just sent you a direct Message regarding your bags. ^Anthony
British Airways cabin crew to stage two-week strike
British Airways cabin crew to strike: British Airways cabin crew are set to stage a two…
I'm unable to check-in online even tho it's open. Is there an issue?
Now that a strike has been warned with cabin crew in the start of July, will this affect 175 to New York on July 3?
Can somebody please tell me why a BA transaction for food has just come out my bank account when I last flew BA in March!!
Felt absolutely ripped off by yesterday - sour end to a great trip 😔
they ARE penny pinching so glad I paid for that club Europe seat.
Please RT? British Airways A380 business Class London to Vancouver (decline in service)…
Would love to hear your thoughts on BA's new Club Lounge at
cabin crew announce two week Summer strike. Good time to book a UK seaside
Hi there, we’re looking into a contingency plan for this. We’ll announce this in the coming days. We’re…
British Airways booking down on website. Flight delayed hope not a computer crash again.
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