First Thoughts

British Airways

British Airways (BA) is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport.


The People’s Bae calls on British Airways ‘racist’ employees to be fired. Do you agree with Mbuyiseni Ndlozi?…
“Black Motion kicked out of flight due to British Airways racism” *fixed
Japan Airlines, Finnair, British Airways, American Airlines, Qantas - all OneWorld Airlines so my point…
It must have cost you some money, there were 3 of them in the same hotel Sunday night!
Flying up from Heathrow yesterday only to hear BA steward answer question from foreign visitor. "Yes ..Scotland, Wales…
Work is done!!! Leaving the office was frantic!!. Super excited to be off honeymooning to the Maldives tomorrow! . I'…
That superb aircraft is on display in Terminal 5 at London Heathrow Airport.
Thanks Neil, but we got it taken care of.
. I’ve been told you have no avail flights but your website tells a different story. Why am I not being reb…
Towbar connected, she's virtually ready to go. Just hook up the air start unit & start No.4. 'Alpha Echo' beautifully pre…
I purchased my tickets from sky scanner and kiss and fly. Does the price include baggage or do I n…
Still don’t know reason for cancellation - no reason given when I asked. Changed onto Qatar airway…
Thank you - it will be the kids' first BA flight :-)
Sorry to hear this, can we help you any further?^Jo
It did not sadly. Can I DM you all with the reservation information?
That's what I did but It doesn't work. I even uploaded the receipts but It doesn't work. It sends…
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And we're excited to welcome you all on board. Hope you have a great flight with us?^Jo
Hi there, that's great to hear. Hope you had a great flight with us too?^Jo
We understand your disappointment. Our Club Europe cabin still provides complimentary food and refreshments.…
Hi Emil, we wish you well with your college decision, however I'm afraid you'll need to check in and board as normal, sorry.^Jo
Stuck on a plane at Glasgow for 3hrs do far. What is your refund policy?
Hi Katherine, sorry to hear this. Please click on the following link to complete the correct form…
If you purchased any essential items while your bag was delayed you may go to an…
thanks for that but how do I claim back my delayed flight?
That's good to hear, Peter. Yes, Marks and Spencer's food is always good, and there's no need to wor…
Hi Aleja, sorry to hear you're having a problem with our website. Please delete your cookies and clear h…
Prepping for the 99 Right hand seat for me today
keep getting an error message when trying to price and book and holiday via your website. Any idea why?
Hi there, please click on the following link for all the information you need to know about our Executive Cl…
We're sorry there were no staff in Zone C today. We hope staff in A and B were helpful. ^Julie
This is disappointing to hear, Declan. I'll pass your comments on to both Airport Managers. We apologise…
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Hi Sameer, please click on the following link for check in information Hope this helps?^Jo
We're sorry this wasn't clear, Ainslie. We've passed your feedback to our Web Support team who'll sched…
Really bad communication on your end had me sit in a plane that was on ground with known faults fo…
Rhian is one of our at Can anyone guess which terminal she is in? will you offer…
Online check-in opens 16 days after the actual flight. Come on! You can do better than this.
Arrived safe in Bilund after a good flight on in the tour bus with a cheeky can of Tuborg Christmas be…
We're very sorry to hear of all the issues you had before and during your flight. If our Customer Relatio…
Chris - please explain to what balance you refer - as I am sure if asked no one would want the sta…
Almost two hours delayed on the way heading out on from Gatwick to Barbados, now more than an hour…
Hi Mark, sorry about that. We're following you now, so please feel free to send your DM.^Jo
Leaving GLA to LHR on Sunday. Not sure what the weather will be like down there so want to take a…
The next time I fly BA it will be a reverse of the United Airlines fiasco. You’ll have to beat me…
Gosh in is lovely 🇮🇹😍 We had a fab time staying with glorious views. Plus the…
Will measure my bag again when get home ty
The baggage dimensions include handles and wheels. That is, everything that will go within the gauge, Al…
What is happening with BA2731 tfs to Lgw? Saying diverted to Faro Why?
Thanks to for taking excellent care of me on my connecting longhaul flight! You went above and bey…
We're disappointed to hear this, Amanda. I've passed your comments on to our Web Support team to loo…
Believe reg is this exact one, Airbus A320 that nav’s around in
I love England, I love british airways, well... I love everything about the UK including british accent and you guys
Hello dear British Team !. We are 2 Planespotter (both 13) and are very interested in aviation and…
Flying to Oslo tomorrow and have gone for Norwegian Air on a 737-800 with WiFi, more legroom and cabin…
We're sorry we got the balance wrong this time, Mark. Which flight was this on? ^Chris
Who cares BA its customer service people want! Not the size of your planes who cannot stock Hot food on…
I am trying to fill out the form for my 7 hour flight compensation from Rio/London flight BA0248 ref WGWRBG 17th Nov.
Are your black friday deals still running?
We're really pleased to hear this, Tom. I'll be sure to pass on your kind words to Barbara, Jules and their manager. ^Chris
I think this is more of a Finnair issue. The last time I flew with them the miles did…
Hi there, we're looking forward to hearing who this winner is.^Jo
Can you guess how much BA owe me ? I had my flight cancelled in the summer , it has been smoke and mirr…
Laptop insurance - because accidents happen!
We're sorry you feel this way. I've passed your comments on to our Customer Experience team as feedback. ^Chris
Watching this mesmerizing sunset courtesy of flight 750, I was lost in a moment of pure serenity; all…
We're concerned to hear this, Ruta. Could you DM us your booking reference, full name and phone number? ^Chris
Hi Asgeir, we can certainly help you. Please DM us your booking reference, full name, address and te…
Lovely picture, Myra. You're making me feel I like I really need a holiday. Thanks for sharing with us.^Jo
Please don't let that happen, ask for help and make a fuss.
I am appalled at the level of customer service that I am getting from BA at the moment it is just…
Flight tomorrow 0705 from Copenhagen to London (Heathrow). Website says check-in opens Dec 15th 😮. Can you please fix it?
how does this work. 17000 avios gets you £110 off, 33000 gets you £180, surely it should be a little more?
So enjoyed my stroll through the streets of Haworth, Yorkshire to stay & enjoy stic…
Over 300T of fuel used today to get 3 acft and a lot of lucky passengers to LAX today
Hi Leilani, I'm concerned to hear this. Can you please direct message your booking reference number…
We’re sorry for the inconvenience Robert, we’ll make sure to pass on your comments as feedback. what…
I missed my connecting flight so had my gf arrange another from Paris, no staff at the airport to…
Priority boarding means getting on last, right? Well, that’s the CDG way! I can hear the moans all through the cabin!
Why the UK needs British Airways now more than ever - from The Telegraph
Seems can charge you for extra bags, even send a recipe, yet they don’t show up when you try to check in online.
Hi there, please follow this link for information regarding this. ^Kieran
Hi there, I'm sorry to hear this. Were you given a baggage reference number ? ^Tom
Hi Roshan, we're sorry to hear you're unhappy with the service you and your family have received. Please…
Incredible story from CEO Irra of who pitched to investors 240 times before raising funding. Putting hurdles lik…
Hi Joe, I'm sorry you feel this way. You either have the choice to pre-pay for your seats or you can d…
... A great tribute to the many who worked at on ... Now immortalised at
40 years ago, and started their first scheduled services into New Yor…
We’re sorry about this Neil, a member of our team will be in touch with you as soon as possible. We a…
Thank you - managed to get on an earlier flight so v happy - limited queue and a yes at the end 😄👏💐
trying to order wine on Exec Club and I get directed to Hotels and Cars
Innovative team at aerospace museum in Bristol
Looking forward to my first visit to tomorrow Hoping the 22 hours with are awe…
- British Airways to introduce 72 planes as part of revamp, It has had a tumult...
Meet Black Singles 300x250
So pleased you had a great flight with us, Reuben. The safety video is a hit with all of our passenge…
is comatose, and on life support. saying £ 4.5 billion will b…
I remember when it would fly into you could hear the boom ... The G…
need to hold firm on not shipping to the U.S. Let's make sure
how comes I returned from a holiday in September that I made a complaint about and am yet to recei…
bags missing for 2 days, emails saying conflicting things. Gold card holder who will never fly BA…
Crammed in a bus after a walk down litter strewn stairs and alleyways. Plane is somewhere I guess. yep...BA T5. I f…
Always the same response. Feeding back and nothing done..
Question on JFK-LHR flight 116: is pre-flight dining available in the lounge for that flight? Thanks.
British Airways will soon start boarding passengers tied to how much they pay for their ticket. Thus, economy fares will…
Seems to me are really screwing the front end. B class no longer a safe class to use for changes/ refunds.
Press Conference for Air France/British Airways Concorde landing at JFK Airport after first supersonic...
. If you want to travel with BA and live in Chile, you have to be really determined,as there is no…
British Airways to seat passengers based on ticket price, allowing expensive tickets to board first
One of the British Airways 747s in One World livery landing in a sea of Speedbirds. © Keerat Virk ht…
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Interesting to see British Airways introduce a ‘poor door’ boarding policy ,forcing the cheapest ticket holders to…
- owner of not happy about the changes to APD - "If this tax continues, the UK will struggle…
please can you provide me with a contact number. I logged a complaint 9 days ago and am still yet…
Hi Antonio, we've passed your query to the Executive Club for their attention. They'll be in contact with you very soon.^Jo
. and BA1452 now running late! pilot says last flight cancelled because of wind! Agree with hi…
Hi Cheryl, sorry to hear you're flight is delayed. Please click on the following link for live updates…
We’re sorry to hear this, we hope it hasn’t caused you too much inconvenience. ^Kieran
Can you follow me so I can DM you re the delay, seat allocation & general disappointment please
Not just BA flights delayed, Freds.. what about the flight earlier that did a UK tour b…
Hi Weston, can you please DM us your booking reference, email address and home address? ^Kieran
Suppose not being able to walk from an injury has its perks, big up for the upgrade 🎊
Well done so far -. flight cancelled last night Cape Town to LDN due to tech fault, response has been swif…
Like taking less than ten months to process a refund.
No problem Aishah, if you need anything else please let us know. ^Kieran
Could a new group boarding system from British Airways save business travellers time and effort?
hi, can i DM you with a baggage enquiry please ☺️
40 years ago today, the iconic Concorde flew its first commercial flight between London and New York
A British Airways plane was attacked on air by birds of prey that completely damaged the aircraft. it took a lot of…
Hi David, did our staff give you a reason for this? There are occasions when we may ask passengers to ch…
hold. This is usually when a flight is busy. Natalie 2/2
British Airways adds Passbook support for digital boarding passes to iPhone app.
Father-daughter BA pilot team fly together for final time
I believe you may have to follow me back for me to be able to DM you my details.
Hi, Kelsey. Sorry you feel this way, I do hope you still enjoyed your flight. ^Lisa
please hire friendly staff that is at least accommodating of elderly. Not flying BA ever again.
^ + | Father-daughter British Airways pilot team fly together for final time
We're disappointed to hear you're unhappy with our short haul service. We'll make sure your comments are passed on to our 1/2
regarding our Customer Service team. Is there anything we can help you with? 2/2 ^David
Hi Mark, we're sorry to hear your flight was cancelled. We’ll certainly feed your comments back 1/2
We're sorry you feel this way, Paula. Unfortunately any change, would be as per the fare rules attached t…
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Hi Sam, we're sorry this is causing you problems. Our colleagues at the airport will be happy to a…
Sorry you haven't received a call, Shawn. Could you DM us a bit more info please? We'll also need your b…
Hi Barry, we understand your frustration. Unfortunately it's not always possible to give a definit…
We're sure it will be a huge success, Bob. ^David
Looking at a weekend in London next year and its £25 cheaper to fly than take rail service... 🤔🤔🤔
Hopefully will get rid of that awful fruit and grain bar that they pass off as breakfas…
Hi Dan, there will be a booking fee. This will be a maximum of £10.00. We hope this helps. ^Natalie
get you on the next available one. Sometimes this may involve using a different airport. We hope this 2/3
Hi, I'm angry at you because you lost Jon's suitcase and there was a present for me in it. Can you do…
Hi Darren, we're sorry to hear your flight was cancelled. If we cancel a flight we'll do our best to 1/3
Hi, Paul. For Data Protection purposes, we'd only be able to discuss the delayed baggage with your…
fog in London. Unfortunately this had a knock on effect, which resulted in your flight being delayed. ^Natalie 2/2
Hi Sylvia, the BA0969 was delayed due to adverse weather. The aircraft operating your flight was disrupt…
Whoops sorry, our fault! We're following you now, Kimberley. Feel free to DM us anytime. Many thanks. ^Lisa
under 3 hours late, you wouldn't be eligible to claim compensation. Sorry for any disappointment. ^Lisa 3/3
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Hey musicians carrying their precious instruments across the world to make music for people, wanna join me in boycotti…
flight, despite the disruption to your journey. I appreciate you've requested compensation, however…
Sorry for the delay to your flight yesterday, Lorenzo. I can see you've since arrived, albeit late.…
the airport with enough time to spare so our staff can check you in there. 2/2 ^David
Hi Carter, I’m sorry to hear you're having problems when trying to check in. We'd advise getting to 1/2
of their team will be in contact as soon as possible. ^Natalie 2/2
Hi Mark, have you submitted a complaint with our Customer Relations team? If so, they respond to all case…
Hi Dave, we're sorry your flight was disrupted. We hope it didn't cause too much trouble. ^Natalie
frustrating and we apologise for any upset caused. ^Natalie 2/2
Hi David, we're very sorry you weren't updated on the status of your delayed flight. We understand this must have been very 1/2
If you still need any assistance, please don't hesitate to get back in touch with us. 2/2 ^David
Hi Andrew, we're sorry to hear about your experience. We hope this didn't cause too much of an inconvenience. 1/2
British Airways Comair flight skids on runway as touchdown gear collapses
British Airways flight spotted at 20,475 feet!
British Airways plans February 2024 retirement for Boeing 747-400 fleet. Currently 36 B747s in service for BA.
Hi Kayla, our Sales team are best placed to assist you with any queries you have about making a new boo…
your email, contact number, dob, itinerary and date of travel. Many thanks. ^Lisa 3/3
I'm in the running to win British Airways Venice flights thanks to
logging into Manage My Booking. If you didn't then please DM us your details, we'll then get your…
flight needs to be delayed at least 3 hours for there to be a chance of a compensation payment. 2/2 ^David
Hi, Nicola. Did you make a note of your booking ref at the time of making the booking? If so you c…
Hi Alex, I’m afraid there wouldn’t be any compensation available for a flight that was delayed for 2 hours. A 1/2
A pilot flew his retirement flight with his daughter as co-pilot 👩‍✈️
Sorry for our late response, Ross. I do hope you weren't waiting too much longer and got the assistance…
Father and daughter fly last flight together as British Airways pilots via
especially when it's things such as weather. Many thanks. ^Lisa 2/2
frustrating but hope this didn’t cause you too much of an inconvenience. 2/2 ^David
Sorry for any inconvenience, c00sa. We understand how frustrating cancellations can be, however they're sometimes unavoidable, 1/2
Hi Gregg, we're sorry to hear there was an issue with your flight. We realise this must have been very 1/2
We're concerned to hear this. Can you please provide us with your flight number and we can make sure thi…
to 3 Nov. 1998 when took delivery of its 50th 747-400. We're proud to still be partners with th…
This is disappointing to hear, Karl. We'll make sure this is fed back to London Heathrow. ^Natalie
We'd be happy to look into this for you, Umakant. Please DM us your booking ref, email and contact number. Many thanks. ^Lisa
British Airways Boeing 777 father-daughter pilot team flies together for final time
This is great to hear, Yan. We really appreciate you sharing your experience with us. ^Natalie
Hi Dan. We're following you now, so you can DM us. We'll try and help if we can. ^N
G-XLEA, British Airways' first Airbus A380, accompanied by the Red Arrows at 2013 Royal International Air Tattoo.
You should probably tell that to Airbus, Lufthansa, Air France/KLM, & British Airways as…
seen the new BA ‘business’ experience at EDI? You get to queue, weigh, tag and stack your own bags 😬
We always treat checked baggage with the utmost care and would never purposefully cause damage. ^Gareth
35 years ago: Dual Concorde landing by & at MCO to commemorate the opening of France & UK Pavilio…
Sorry to hear this. You can track your bag here: ^Gill
My worry every time I board BA0252...oldest & filthiest planes on the planet. 🙏clean planes
That won't be a problem, Jake! There are no additional luggage restrictions on this route. ^Gareth
Please sign Petition asking British Airways to accept cash for Payments on short-haul flights!. I have started a pet…https:…
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Hi Noah, are you an Executive Club member? If so, you can request these through your account on ba. com. ^Lindy
No need to apologise, Paul! Delayed flights can get to the better of us. ^Gareth
.and Amadeus join forces to test One Order standard
Hi Faiza, please can you send us the link for the offer you were registering for? You can DM this if you'd prefer. ^Gareth
They told me they couldn’t help, and that I had to speak to who fixed the issue with no trouble!
Hi William, we're sorry we couldn't give you the seat you paid for on your flight to Philadelphia. Did our staff arrange any 1/2
I arrived in LHRT5 fm Seattle on BA biz class tkt, am going on to Cork on same booking. Can I use lounge in terminal 2 ?
Have a nice flight! We look forward to hosting you upon your arrival! 😊
British Airways apologises after Canadian family bitten by bed bugs on flight
Time lapse of my arrival on 177 today.
Hi David, our crew would offer one bar of chocolate, initially. We're sure they would offer more if ther…
We're so sorry to hear this, Angela. Please DM your booking reference, full name and contact details so…
BBC News - British Airways apologises for bed bugs on Canada flight
The real trouble would be if you bring them home - impossible to get rid of.
Sorry our Customer Relations team do have a backlog. They'll be in touch ASAP. Please can we ask for…
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If you didn't, we'll need your booking reference, contact details, description of the bag and estimated value. ^Gareth 2/2
Hi Robyn, did you receive a baggage reference at the airport? If you did, please DM this along with your contact details. ^1/2
A busy 2 days in Abuja, now boarding for the flight back to
We look forward to welcoming you on board next year, Gemma. Where are you going for the wedding? ^Lindy
Canadian family bitten by bed bugs on British Airways flight
If you need to buy essentials please keep the receipts to submit to us. 2/2 ^Gill
British Airways apologises to family bitten by bed bugs .
Sorry to hear about your delayed bag, Richard. You can check the status here: 1/2
We're sorry we couldn't offer a resolution to your problem, Barbara. We're unable to guarantee seats to…
British Airways apologises for bed bug infestation on nine-hour flight!
guardian "British Airways apologises for bed bug infestation
See you there. Looking forward to your paper. And hope you're not taking British Airways.
Good morning can you please explain why we can't use your lounge at gatwick when flying to Dublin I'm waiting for a reply
Hi Natalie, we can look into this for you. Please DM your booking ref, email and home add, and phone number. ^Lindy
good morning! Can we please DM about a problem I have with a flight? Many thanks 👍🏼
Little Giant Ladders
Sometimes our customers have such popular choices that they enjoy them quicker than we can restock them. ^Gareth 2/2
We're constantly looking at ways to improve our lounges, Stuart! This doesn't mean that your favourites have been taken away. ^1/2
British Airways apologises for bed bug infestation. How many have ever imagined this?
guardian: British Airways apologises for bed bug infestation
someone has booked a hotel in the USA using my avios points last night without my permission who do I contact please?
The stuff of nightmares: 9 hours on a flight crawling with BED BUGS.
We'll pass on your feedback to our Customer Experience team, Louise. ^Gill
British Airways apologises for bed bug infestation
You're welcome, Gary. We apologise for any confusion caused. ^Natalie
contact Natalie and maybe she can assist you with this issue? I certainly would think…
Hi, we're sorry you're having trouble activating your Household account. Have you tried deleting your…
He has and your airline wasn't willing to work with him. He was displaced over 2 weeks with no hom…
We're sorry your journey has been disrupted. Please keep a hold of any receipts you have for your out of…
Shame on British airways in Las Vegas today. 2.5 hour wait at Bag Drop prior to security. No explanation. Late departure
There are 22 whole cabin crew on my flight tonight. Th…
Walt Disney Collectibles and Gifts, Disney Figurin
Hey your flight was very late so im stuck in Chicago overnight. And you don't even give free hotels, just "…
Lmao my captain is also named Simon 😂😂😂
If you're Nigerian and you have any sense, you would have stopped flying
Wonderful job keeping us all comfortable and safe on board.My Mum is also a huge…
Professional service, Maybe am just lucky, maybe its because i know to say 'pleas…
Your criticisms, Nigerian passengers are often among the worst behaved in the wor…
We're sorry your brother has had trouble cancelling his booking. Please ask him to contact us dire…
Now u would end up selling doughnut in Mac Donalds
I landed last year on a 777 and realised that the next…
At least she acknowledged our men got BBCs 😁.
Many of us can't even hear the language she's speaking. Please translate it into E…
So I am not surprised by this at all. It has become normal for them. Prefer
For one, I and a lot of people I know avoid flying from and to N…
To offer help over 90 mins later is no help at all. You ought to be ashamed of yourselves for allo…
Also did I mention that I'm super excited to be on an A380. Shout out to…
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Lmao I'm very wary of cleanliness of every form of public transportation. Don't get me started on 😂🤢😭
Hi Will, we're sorry your luggage has been delayed. As soon as we have an update your WorldTracer will be 1/2
lost bag, no seat on plane home can't even complain - lines too busy! Disappointing cust…
I know the more time in the air makes airlines money but I'm very wary about the cleanliness of ai…
Finally got on the plane. They turned it around surprisingly quickly. Not sure how clean everythin…
Freddie Laker flies again, as 'legacy' airline rivals copy his business plan
Every now and then, I remember that someone did such a stinky poop on a British Airways flight they had to TURN AROUND an…
AIRLINE NEWS: ‘British Airways air stewardess’ in shocking racist rant about Nigerian passengers in Snapchat…
Hurricane Irma left my brother displaced from their home in Key West. You offered no compassion when they tried to cancel.
Thats the Problem.. we just booked LHR-SIN and back. We flew to bali our own with air Asia and hav…
British Airways probes racist comments about Nigerian passengers
British Airways is under fire over a video of a flight attendant making racist comments about passengers.
saying racist stuff about Nigerians
Thank you. Caused confusion at check in because the system didn't show the carry over.
hello I was trying to activate a household account invitation but I was informed of a persistent t…
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Official permission granted to film from the flight deck. 😄Quick teaser. Here is 39000feet to Vancouver in 28 seconds.…
Hi, this will depend on the type of aircraft and cabin you're travelling in. You can find more inform…
Wow Jordan man they are worse like another airline costumer was beat up in the news
I am... Disgusted. This is what have come to?. Virgin >>>>> BA
saying racist stuff about Nigerians video
With there fake smile everywhere..Try Emirate airline..Yo…
video of air hostess saying racist stuff about Nigerians
British Airways pushes planes with remote-controlled vehicles
'All the Nigerians are gonna be asking for f***ing upgrades' via
After the British Airways gave Kenyan actress Lupita Nyong’o a new national identity, now a citizen of ... ...…
British Airways flight evacuated in Paris after bogus threat
How long do we need to wait before you respond BA
due to problems w/ security at Heathrow my bag was open and unorganized so my passport fell on the plane. I was in row 28.
Many thanks, another label did say it was ok for BA but wanted to confirm directly, silly I know but best to check!
Bomb scare forces British Airways flight evacuation in Paris via
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operating carrier of your flight is at the time of booking. ^Leanne 2/2
I'm starting a campaign to get a retro livery on a new cabin 744. This Landor is my favourite, but what…
Vueling aren't part of oneworld so this is why you would have been denied access to the lounge, Michae…
British Airways flight evacuated on Paris airport runway after pilot warns passengers of 'direct security threat'
Wow! with friends past and present, I'll be back again as how can you see such a big place in a few weeks? Hugs to
Hi Paul, we are truly sorry. Would you like someone to call you to discuss what has happened? ^Jools
JUST IN: British Airways aircraft in Paris heading to London is surrounded by police
Airways sent out e-mails to some Members offering a buy avios bonus. Details on our homepage
Heard last night that are going to start charging for meals on long haul flights next year - any truth in that?
It is VERY urgent I get this passport back ASAP and I'm certain it is on the 370 flight's plane.
BREAKING British Airways to London evacuated at at Paris CDG over 'direct security reasons’
There were many problems at the airport with the connecting flight and now no one has helped me with my missing passport.
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